Shipping policy

Thank you for purchasing from Timothy Domenic MORENO. As an Australian-based online retail store, we focus on standardized order handling and secure logistics services. We aim to process, package and dispatch all orders professionally, ensuring every parcel is delivered safely, completely and in proper condition within the estimated delivery period.

1. Order Processing Time

Our team completes order verification, product inspection and secure packaging within 1 to 5 business days after your order is confirmed and payment is successfully processed. Weekends and Australian national public holidays are excluded from business processing days and will not be counted towards the processing timeline.
Order processing may be slightly delayed during promotional periods and high-order-volume seasons. We will send formal email notifications to all customers once unexpected prolonged delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated dynamically based on parcel dimensions, weight and logistics service rules. The exact shipping cost will be fully displayed and confirmed on the checkout page before you finalize your order payment, without any hidden charges.
The estimated delivery time for our standard shipping service is 15 business days for all regular orders. All delivery times are approximate and for reference only. Actual delivery progress may be affected by carrier scheduling changes, customs clearance procedures, severe weather, regional logistics restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

Once your order is picked up and dispatched by our official logistics partner, you will receive an automated shipment confirmation email that includes your exclusive tracking number and official tracking query channel.
Tracking information will not be updated immediately after dispatch. Typically, full trackable logistics data will be activated and available for inquiry within 24 to 72 hours after the carrier scans your parcel.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient information, including detailed delivery address, correct postcode and active contact number during order checkout. Please double-check all information to avoid delivery exceptions.
Timothy Domenic MORENO accepts no responsibility for misdelivery, delivery failure or parcel return caused by incorrect or incomplete address information provided by customers. Any additional reshipping expenses arising from address errors will be borne by the customer.

5. Lost or Damaged Packages

 If your parcel cannot be delivered within the scheduled time and is confirmed lost during transit, please contact our customer support team within 2 calendar days after the expected delivery date. We will launch a logistics investigation with the carrier and provide a reasonable solution promptly.
If your parcel arrives with damaged packaging or defective contents due to transit extrusion, collision or improper logistics handling, please submit a support request within 24 hours after receiving the parcel. You need to provide clear photos of the outer packaging and damaged goods for official verification. Our team will assess the issue and resolve it in the most efficient manner.

6. Product Care and Usage Notice

All products sold in our store are equipped with official user guidelines and daily maintenance tips. Customers should operate, use and store products in accordance with the standard instructions attached to each item.
Timothy Domenic MORENO will not be liable for product damage, functional failure or performance issues caused by unauthorized disassembly, improper operation, artificial damage, non-compliant storage or any form of incorrect use that violates official product specifications.

7. International Shipping and Customs Notice

For all international cross-border orders, local customs authorities of the destination country may impose import tariffs, inspection fees, customs taxes and other related charges in accordance with local trade policies and regulatory requirements.
All customs and import-related fees are the sole responsibility of the customer. These charges are not included in the product price or shipping fees charged by our store. We will provide complete declaration documents to assist customs clearance, but we are not responsible for parcel detention, delays or returns caused by customs policy adjustments and unpaid customer tariffs.

8. Contact Information

If you have any questions, suggestions or disputes regarding our shipping policy, order logistics status and delivery-related matters, please feel free to contact our official customer service team via the following channels:
Trade Name: Timothy Domenic MORENO
Phone Number: +61 2 6101 7159
Email: info@quickpickr.shop
Physical Address: 33 Farmingdale Drive, Blacktown, NSW 2148, Australia